How To Prepare For Service

Please Read Each Topic Concerning The Service You Have Requested In Order To Prepare For Your Upcoming Service. We Can't Wait To Meet You!

Do I Have To Be Home During The Service?

No, although we would love to see you and chat with you, we are able to perform all of our exterior cleaning services without you being present at your home. If you plan to be away from home during the time of service, please allow us to have access to all parts of your property that will require cleaning.

How Should I Prepare For A Pressure Washing Service?

Please ensure that all of your doors and windows are completely shut.
Please ensure that we have access to all parts of your property.
Please ensure that we have access to a working water source.
Please ensure that all of your pets and children are inside the home.

Our pressure washing terms of service:

We are not responsible or liable for any of the following:

Pre-existing damage to any parts of your home, including siding, fascia, roofing, windows, screens, concrete, pavers, stonework, brick, tile, decks, fencing, gutters, or roofing.

Standard pressure washing does not include the removal of any of the following:

Rust, oil, grease, glue, paint, caulk, concrete, or any other non-organic material from your surfaces.

How Should I Prepare For A Roof Cleaning Service?

Please ensure that all of your doors and windows are completely shut.
Please ensure that we have access to all parts of your property.
Please ensure that we have access to a working water source.
Please ensure that all of your pets and children are inside the home.
Please make sure to water all of your plants thoroughly before we arrive.

Do I need to be concerned about my plants?

In order to clean your roof with zero chance of damage and ensure the greatest lifespan of your roof, we will wash your roof with detergent and/or sodium hypochlorite. The use of soft washing with sodium hypochlorite completely removes the risk of using high pressure on your roof; however, it does come with some other inherent risks. The use of sodium hypochlorite on your roof is to kill any organic living matter on the shingles or tiles of your roof. That being said it is possible that the run-off of this cleaning detergent and sodium hypochlorite could harm other organic plant life near your home. We cannot guarantee that your landscaping will be completely unaffected, and you should be wary of any roof cleaner that says otherwise. We will do all that we can to help mitigate the risks of our cleaning detergents affecting plant matter around the base of your home. We will push the water runoff towards areas with less plant matter. We will also dilute all concentrations of cleaning detergent by spraying water before and after the job. All of these precautions will help to greatly reduce the risk of affecting plant matter, but if you do notice any issues, ease give us a call right away!

How Should I Prepare For A Window Cleaning Service?

Please ensure that all of your doors and windows are completely shut.
Please ensure that we have access to all parts of your property.
Please ensure that we have access to a working water source.
Please ensure that all of your pets and children are inside the home.
Please remove all of your screens from your windows.
Please move any patio furniture that is obstructing access to your windows.

What if it rains on the day of service?

In order for us to keep our schedule intact and promptly serve all of our customers, we do continue to schedule window cleaning jobs even if there is rain in the forecast. We are able to clean windows in light rain, but if there is heavy rainfall, we will reschedule. Rain typically does not affect freshly cleaned windows, but if you happen to see any spots within 2 days, please let us know, and we will touch up the windows for you for free.

Our window cleaning terms of service:

Regular window cleaning does not include the removal of any of the following:

Glue, paint, artillery fungus, calcium, mineral deposits, or any adhesives.

For any of these situations, in particular removal of paint or hard water stains, a tempered glass waiver must be signed.

How Should I Prepare For A Gutter Cleaning Service?

Please ensure that we have access to all parts of your property.
Please ensure that we have access to a working water source.
Please ensure that all of your pets and children are inside the home.
Please let us know which garbage bin you would like us to dispose of all of the debris that is extracted from your gutters.

Our gutter cleaning terms of service:

We are not responsible for any pre-existing damages to your gutters or your siding. we are not responsible for the outcome of your gutters in any way if they are not in good condition or any of the following criteria is present: loose nails rotting wood or any visible detachment of the gutter from the house. If your gutters need downspout clearing we do offer this service but we do not provide underground clearing of the downspouts.

How Do I Pay For My Residential Service?

If you are home during the cleaning, payment is due upon completion of our service. You may pay in the form of cash, check, or credit card. If you are not home during the cleaning service then we will email you an invoice with a link to a payment portal which you can then pay with a credit card. Payment is due within three business days of the sent invoice.

How Do I Pay For My Commercial Service?

All commercial cleaning services are subject to net 30 payment terms. You will be emailed an invoice with a link to a secure payment portal.

How To Prepare For Service

Please Read Each Topic Concerning The Service You Have Requested In Order To Prepare For Your Upcoming Service. We Can't Wait To Meet You!

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